Saturday, February 28, 2009

Bad Connections

Last week I spent a few days in Minneapolis, flying Ottawa-Philadelphia-Minneapolis there, and scheduled for the same routing to come home.

Wednesday I left the house late, since the pilot light on the furnace had gone out (scurry around and relight it), and then traffic sucked to the airport, and I missed the cutoff. Full marks to the agent at check-in for switching me to alternate flights and choosing to waive the change fee and difference in the ticket prices. With the resulting bad connections and wait for the first flight, it was 16 hours from leaving home to arriving at my hotel.

Friday, coming home, Philadelphia was in flow-control mode due to weather, resulting in a guaranteed missed connection in PHL US Air initiated re-booking of all the connecting passengers on alternate flights and airlines. The gate agent mistakenly put me on MSP-ORD-YUL (Montreal), and by the time I got back to the agent and got rescheduled on MSP-YYZ-YOW my baggage had efficiently been put on the now-departed United flight to Chicago.

From the time I arrived at the airport, to the time I got home, was 11 hours. My baggage is in one of MSP, ORD, PHL, YUL or YYZ but not YOW. My money is on ORD.

Complaints about US Air? No, I like flying them except that their schedule to Ottawa is not frequent enough. The cabin crew are great, the planes are new, the gate agents are helpful (though a bit-fat-fingered when rescheduling me). It would be great if their lounge had free drinks and food like Air Canada does.

But sheesh, let me get out the maps. For the price of the plane ticket (I booked this business trip on short notice) and for the length of time it took to get there, it would have been cheaper and faster in a Cessna.

I am re-motivated.

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